- Choose a listed method and network.
- Allow separately for your network fee.
- Keep the current invoice reference.
Choose the method, not only the ticker
Bitcoin, Ether, Solana, Litecoin and Monero use their listed native networks. USDC is offered on Ethereum. USDT has separate Tron and Ethereum methods. A familiar ticker on a different chain is not the same route.
Do not send a wrapped asset, bridged token or an unlisted network to an address simply because its name looks familiar.
Read the total and validity window
The order is priced in USD and the invoice shows the corresponding asset quantity. A quote remains fixed for its validity window. Any account credit you select is shown separately; check the remaining amount.
Wallet or network fees are separate from the invoiced quantity. Make sure the recipient receives the required amount instead of subtracting a fee from it.
Use the QR and clipboard carefully
A QR is a convenience, not a substitute for checking the destination. Address-only QR codes still require the amount to be entered. Compare the recipient inside the wallet immediately before signing.
Never enter a wallet seed phrase or private key in a hosting account or support message.
Keep the order together
Use the reference to reopen the same invoice and follow its progress. Refreshing should not produce another order. For an issue, provide the invoice reference, asset, network and transaction identifier.
Do not pay an expired invoice. Create a current quote first. Late, incomplete or wrong-network transfers require an individual review rather than repeated blind transfers.
Review renewals and refunds
The recurring amount and billing term are visible before ordering. A crypto payment does not authorise withdrawals from your wallet. Keep renewal decisions under your control in Billing.
The refund policy returns the received cryptocurrency quantity in the same asset and network for an approved full refund, with the outgoing fee covered by VPSASTRA. Read the first-server eligibility and timing before ordering.