Something needs attention.
Open a private conversation with the service, the symptoms and the time it started. An engineer will help you narrow it down.
Open a support requestHelp & support
Open a conversation with our engineering team, find a guide or plan your migration.
Open a support request24/7Engineer availability
2 minMedian first response
One threadYour complete support history
$0Migration assistance
FIND YOUR FASTEST ROUTEA good next step,
A good next step,
whatever the question.
You want to do it yourself.
Short, practical guides for access, firewalls, backups, billing and the changes you make most often.
Explore the handbookYou are moving to ASTRA.
Share your current stack and preferred window. We will help shape the transfer, validation and rollback plan.
Plan your migrationHELP US HELP YOUThe right details.
The right details.
A faster diagnosis.
A precise first message saves a round trip. Describe what you expected, what happened and what changed recently.
Keep secrets out of your ticket.
Do not paste private keys, recovery codes, wallet seed phrases or full passwords. An engineer can help you choose a safe, temporary access method when one is needed.
- 01
Identify the service
Add the service name or order reference and the affected location.
- 02
Describe the impact
Tell us whether one endpoint or the whole application is affected.
- 03
Give us a time window
Include the time zone and the most recent known working state.
- 04
Share useful evidence
A short, redacted error message and the checks already completed are often enough.
CLEAR EXPECTATIONSOne conversation.
One conversation.
A complete path forward.
First response is the beginning of a resolution. Complicated application issues may take investigation; we keep you informed about the next check and what it should tell us.
Check platform statusWhat can your team help with?
Provisioning, network access, platform recovery tools, billing, migration planning and diagnosis of infrastructure issues. Application configuration remains under your control; we can help identify the boundary and suggest the next useful check.
What does the two-minute figure mean?
It is the median time to the first engineer response across support requests. It is not a promise that every problem will be resolved in two minutes.
How should I report an outage?
Open a high-priority service ticket with the affected service and start time. Check the status page for an existing incident and avoid duplicate tickets, which split the useful context.
Can you help before I order?
Yes. Describe the workload, current resource use, audience and any migration constraint. We will help you choose a starting point and explain the tradeoffs.
THE NEXT MOVE IS YOURS
Open a support requestLet us work through it together.
Your next useful answer is one conversation away.