The first VPS order gets a fair trial.
The 30-day window applies to your first VPS base-plan order with ASTRA, counted from initial service activation. Submit your request before the window ends, identify the order and explain that you want to cancel under this policy.
The guarantee is intended to let you assess the service for your project. Renewal invoices, subsequent VPS orders, dedicated servers and domain registrations are not covered by this first-order promise.
Know what the refund covers.
An eligible request covers the first VPS base-plan amount actually paid, including the regional pricing applied to that order. Canceling the VPS ends access to the associated resource after the agreed closure step.
Third-party licenses, domain fees, externally incurred charges and paid extras are excluded unless an item was not delivered or another remedy is agreed. We identify the included and excluded invoice lines before processing the request.
Keep the request attached to the order.
Open the relevant invoice or service in your client area and create a refund request. An engineer can offer help if you want it, but you do not need to accept a troubleshooting session to make an eligible request.
Export your data and confirm that you are ready for service cancellation. We do not need a private key, seed phrase or wallet recovery file. A payment reference and account-controlled support conversation provide the right context.
Confirm the asset and destination carefully.
Crypto refunds require a supported asset, matching network and confirmed destination. The approved amount is based on the eligible invoice value in USD; the outgoing asset amount uses the conversion quoted when the refund is prepared.
Network transaction fees and exchange-rate movement can affect the amount received in your wallet. Those details are shown before completion. Original blockchain fees paid by your wallet are not service charges and cannot be reversed by ASTRA.
A clear decision comes before a transfer.
We review eligibility and provide the calculation in your support conversation. After destination confirmation, we aim to complete an approved refund within three business days. Blockchain settlement remains dependent on the selected network.
If a payment was duplicated, misdirected or sent after an invoice expired, contact support with the reference. These cases require their own reconciliation and are not treated as a guaranteed automatic refund.
A fair promise for a fair evaluation.
The guarantee does not cover orders used for attacks, fraud or material violations of the acceptable-use policy. Creating multiple accounts to repeat a first-order offer is outside the intended scope.
If ASTRA did not deliver the ordered service, contact support even when this first-VPS window does not apply. We review the specific failure and agree on the appropriate correction, credit or refund.