Your order defines your service.
The confirmed order identifies the product, location, resource allocation, billing term and optional services. The configuration summary and accepted invoice define the amount for that term. Review them before completing an order.
Shared uplinks, transfer allowances and dedicated-server port specifications are described with the relevant product. An advertised maximum is not a promise of constant end-to-end throughput to every destination.
Keep control of your account.
You are responsible for authorized account access, recovery information and the use of your resources. Use unique credentials and scoped access, and tell support promptly if you suspect compromise.
You retain ownership of the content you host and responsibility for the rights, licenses and permissions needed to use it. ASTRA receives only the permissions needed to provide the requested infrastructure and assistance.
Understand the term and renewal.
Each billing term uses its published catalog total. A longer term does not automatically provide a discount. Moldova’s 5% VPS reduction applies to the base plan; paid extras keep their own prices.
The renewal price lock applies while the same plan, location, term and selected extras remain unchanged. A plan change or newly selected service receives a fresh quote. Third-party registry, tax or license changes are identified separately where they apply.
Your software remains in your hands.
VPS access is self-managed with full root control. You configure and maintain the operating system, application, firewall, access keys and data. Included platform backups do not replace an independent copy of irreplaceable data.
Migration assistance, incident diagnosis and platform support help you operate the service. Custom application development, unlicensed commercial software and third-party charges are not silently included in the infrastructure price.
Changes should leave a way back.
Before a reinstall, resize, migration or cancellation, read the action summary and create an appropriate backup. A reinstall replaces the system disk. Some changes require a restart or a new destination machine.
We communicate planned platform work and publish meaningful incidents on the status page. The 60-second deployment figure is a typical VPS provisioning target after payment acceptance, not a dedicated-server delivery commitment.
Resolve service issues proportionately.
We may restrict a service that is compromised, unpaid or used in breach of the acceptable-use policy. Where practical, the account receives the reason and a path to resolution. Urgent threats can require immediate containment.
Copyright notices are assessed under the local framework rather than treated as automatic DMCA takedowns. This does not authorize attacks, fraud, harmful content or interference with other customers.
End a service deliberately.
Request cancellation from the client area and review the effective date. Export your data before the service ends. A canceled resource may no longer be recoverable after its retention window closes.
Refund eligibility is described in the refund policy. Domain registrations, licenses and externally incurred charges have separate constraints. Contact support early if an order does not match the service you intended to buy.